Some letters and parcels cannot be delivered directly to the customer’s address and must be collected at a service point. In such cases, customer’s will receive a notification from the delivery company advising them where to collect the product(s). Please note that the sender on the notification is not Droshi. Instead, your shop appears as the sender. The notification may be sent as e-mail, sms, or postal mail. Make sure to provide a telephone number to your customer.